BSBA Book List
MBA Book List
BSBA DEGREE COMPLETION
Quality Management has become the backbone of global business activity. While there is no universally accepted definition of quality, common elements exist, namely: quality involves meeting or exceeding customer expectations, applies to products, services, people, processes and environments, and is in an ever-changing state.
This course provides a basic understanding and application of quality concepts in the workplace. Topics include: Study of Shifting Paradigms; Business Improvement Process; Human Element; Defining and Measuring Customer Value; Measurement Techniques for Continuous Improvement; and Quality Compliance.